Last updated: 13 October 2025
In This Guide
- Introduction
- A Brief History
- The Hapag-Lloyd Cruises Fleet
- Accommodation and Service Levels
- What's Included in Your Fare
- Loyalty Programme: Hapag-Lloyd Cruises Club
- Pre-Paid Packages Available
- Dining Options
- Onboard Entertainment & Activities
- Hapag-Lloyd Cruises for Solo Travellers
- Dress Code
- Gratuities / Tipping Policy
- Embarkation Day Beverage Policy
- What Guests Are Saying: A Balanced View
- Environmental & Sustainability Efforts
- Official Websites
- Required Travel Documents
- Travelling with Minors (as a Non-Guardian)
- Onboard Safety & Permitted Items
- Medications & Prohibited Substances Policy
- Food Policy
- Current Starting Ports (2025)
- Sample Itineraries: A Taste of Hapag-Lloyd Cruises
- Frequently Asked Questions (FAQ)
- A Word of Caution: Cruise Scams
- Additional Resources
- Disclaimer
- Affiliate Disclosure
Introduction
Hapag-Lloyd Cruises represents the pinnacle of German luxury and expedition cruising, catering to a discerning international clientele with select bilingual voyages. Renowned for its exceptional service, gourmet culinary experiences, and meticulously crafted itineraries, the line offers a truly exclusive way to explore the world. Its small, state-of-the-art ships can access remote destinations that larger vessels simply cannot reach.
A Brief History
The origins of Hapag-Lloyd date back to the 19th century with two pioneering German shipping companies, HAPAG (1847) and Norddeutscher Lloyd (1857). These firms were giants of transatlantic passenger and cargo services, playing a key role in maritime trade between Europe and America. For over a century, they were both rivals and partners in shaping global shipping.
On 1 September 1970, the two companies merged to form Hapag-Lloyd AG, which is now a world leader in container shipping. The passenger business evolved into the distinct entity of Hapag-Lloyd Cruises, which is now part of the TUI Group and maintains its identity as a global leader in the ultra-luxury and expedition cruise sector.
The Hapag-Lloyd Cruises Fleet
Hapag-Lloyd operates a modern and specialised fleet divided into two categories. It features ultra-luxury ships for sophisticated ocean voyages and cutting-edge expedition ships for adventurous exploration.
MS Europa
- Launch Date: 1999
- Tonnage: 28,890 GT
- Capacity: 408 passengers
- Notable Features: Highest passenger-to-crew ratio, all-suite accommodations, classic and elegant atmosphere
Consistently rated as one of the best cruise ships in the world, the German-speaking MS Europa offers traditional luxury and impeccable service. It is a vessel for connoisseurs of classic cruising who appreciate timeless elegance and culturally rich itineraries.
MS Europa 2
- Launch Date: 2013
- Tonnage: 42,830 GT
- Capacity: 516 passengers
- Notable Features: All-balcony suites, seven gourmet restaurants, modern spa, relaxed luxury concept
Europa 2 offers a more contemporary and casual interpretation of luxury, with a focus on flexibility and individual freedom. All voyages on this ship are bilingual (German/English), making it highly popular with international guests. It combines the amenities of a resort with the exclusivity of a private yacht.
HANSEATIC nature
- Launch Date: 2019
- Tonnage: 15,540 GT
- Capacity: 230 passengers (199 in polar regions)
- Notable Features: PC6 ice class, retractable glass balconies, marina for water sports, observation lounge
This state-of-the-art expedition ship is designed primarily for German-speaking guests seeking adventure in maximum comfort. It features an open deck space at the bow, allowing guests to get closer to nature than on almost any other ship. The vessel is built to explore the world's most remote regions, from the Arctic to the Amazon.
HANSEATIC inspiration
- Launch Date: 2019
- Tonnage: 15,540 GT
- Capacity: 230 passengers (199 in polar regions)
- Notable Features: PC6 ice class, retractable glass balconies, marina, glass-bottomed kayaks
As the international counterpart to its sister ship, all voyages on the HANSEATIC inspiration are bilingual (German/English). It offers the same outstanding expedition features and luxury service but is tailored for a global audience. The ship brings a spirit of adventure to destinations like Antarctica and the South Seas.
HANSEATIC spirit
- Launch Date: 2021
- Tonnage: 15,540 GT
- Capacity: 230 passengers (199 in polar regions)
- Notable Features: PC6 ice class, large wellness area, extensive Zodiac fleet, expert-led excursions
The newest addition to the expedition fleet, the HANSEATIC spirit also serves the international, bilingual market. It builds on the success of its sister ships with further environmental innovations and guest comforts. This vessel is designed for in-depth exploration of spectacular natural landscapes around the globe.
Accommodation and Service Levels
As an ultra-luxury line, Hapag-Lloyd Cruises provides an exceptional standard of accommodation, with all cabins categorised as suites. The service is highly personalised, reflecting one of the highest crew-to-guest ratios at sea. Every detail is carefully considered to ensure maximum comfort.
Standard Cabins
Hapag-Lloyd does not offer "standard" cabins in the traditional sense; all accommodations are spacious suites. Even the lead-in categories feature private balconies or verandas, separate living and sleeping areas, and premium amenities. All suites include walk-in wardrobes, bathrooms with both a tub and separate shower, and a complimentary, fully-stocked mini-bar.
Amenities and layouts can vary by ship. Always check the specific deck plans when booking.
Suite Categories
The line offers a range of suites from Veranda/Balcony Suites to expansive Penthouse and Owner's Suites. Larger suites provide increased living space, bigger balconies, and enhanced amenities like private whirlpools and saunas. The experience is tailored to feel like a stay in a world-class boutique hotel.
Key features of these accommodations include:
- Veranda/Balcony Suites: These spacious entry-level suites offer a separate living area and a private balcony for enjoying the scenery.
- Penthouse Suites: Offering significantly more space, these suites often feature larger bathrooms, enhanced living areas, and premium locations on the ship.
- Grand Penthouse/Owner's Suites: The most luxurious accommodations onboard, these suites can include private whirlpools, steam saunas, and exclusive butler service for the ultimate indulgence.
Amenities and layouts can vary by ship. Always check the specific deck plans when booking.
Exclusive Suite-Level Services
Guests in the highest suite categories receive enhanced services to elevate their cruise experience. This creates a truly bespoke and personalised journey from start to finish. The service is designed to be intuitive, anticipating needs before they arise.
Key features of these accommodations include:
- Butler Service: A dedicated butler is available to handle everything from unpacking luggage to arranging private in-suite dining and making reservations.
- Priority Reservations: Guests receive priority booking for specialty restaurants, spa treatments, and sought-after shore excursions.
- Exclusive Dining: Options for exclusive in-suite dining from the full restaurant menus are often available for guests in top-tier suites.
Amenities and layouts can vary by ship. Always check the specific deck plans when booking.
Accessible Cabins
All ships in the fleet are equipped with a limited number of specially designed accessible suites. These accommodations ensure that guests with disabilities can travel in comfort and safety. It is crucial to book these suites well in advance and discuss specific requirements with the cruise line.
Key features of these accommodations include:
- Wider Doorways: Entrances to both the suite and the bathroom are widened to accommodate wheelchairs and mobility devices.
- Roll-In Showers: Bathrooms are fitted with roll-in showers, grab bars, and accessible sinks to ensure safety and ease of use.
- Modified Layouts: The suite layout provides ample turning space for wheelchairs and ensures easy access to all amenities, including the wardrobe and balcony.
Amenities and layouts can vary by ship. Always check the specific deck plans when booking.
What's Included in Your Fare
Hapag-Lloyd Cruises offers a largely all-inclusive fare, providing significant value within the ultra-luxury market. The focus is on allowing guests to relax without worrying about constant extra charges. This approach ensures a seamless and worry-free experience onboard.
Key inclusions in your fare typically cover:
- All Gratuities: All tips for the dedicated crew members are included in the cruise fare.
- Gourmet Dining: All meals in all restaurants, including specialty venues, are included without any extra charge.
- Extensive Beverages: A wide selection of fine wines, beers, spirits, soft drinks, juices, and specialty coffees are included throughout the ship.
- In-Suite Mini-Bar: The mini-bar in every suite is complimentary and restocked daily with a selection of beverages.
- Expedition Gear: On polar voyages, guests are provided with a complimentary high-quality parka to keep and the use of rubber boots for landings.
- Zodiac Excursions: On expedition cruises, all landings and sightseeing trips with the onboard fleet of Zodiacs are included.
- Basic Wi-Fi: One hour of internet access per guest per day is typically included in the fare.
- 24-Hour Suite Service: Complimentary room service is available around the clock for all guests.
Please note that inclusions may vary depending on the specific fare type, ship, and itinerary. Always confirm details at the time of booking.
Loyalty Programme: Hapag-Lloyd Cruises Club
Hapag-Lloyd Cruises rewards its repeat guests through the exclusive Hapag-Lloyd Cruises Club. Membership is automatic after completing your first cruise. Guests earn status based on the number of nights they have sailed with the cruise line, unlocking progressively valuable benefits.
Silver Level
- Requirement: Awarded after your first cruise.
- Perks & Benefits: A welcome gift on subsequent cruises, exclusive club mailings with advance information, and access to a personal cruise consultant.
Gold Level
- Requirement: 100 nights sailed.
- Perks & Benefits: All Silver benefits, plus a €300 laundry credit per cruise, a complimentary standard Wi-Fi package, and invitations to exclusive club events.
Platinum Level
- Requirement: 250 nights sailed.
- Perks & Benefits: All Gold benefits, plus a generous €500 shore excursion credit per person per cruise and an upgrade to the premium Wi-Fi package.
Warning: This information can change without notice. Loyalty programmes are provided at the discretion of the cruise line and can be changed or terminated without notice.
Pre-Paid Packages Available
Due to the highly inclusive nature of the cruise fare, Hapag-Lloyd does not offer traditional beverage or dining packages. However, guests may have the option to purchase upgrades for specific services onboard. These are designed to enhance an already luxurious experience.
Internet Packages
While basic internet access (one hour per day) is often included, guests can purchase upgraded packages. These are ideal for streaming, video calls, or heavy data use. Packages can typically be purchased for a single day or for the duration of the voyage.
- Standard Package: Offers continuous access for browsing, email, and social media.
- Premium Package: Provides higher speeds suitable for streaming and more data-intensive applications.
Premium Beverage Selection
While an extensive range of high-quality drinks is included, a selection of rare, vintage, or ultra-premium wines and spirits is available for purchase. Guests can consult with the onboard sommelier to select special bottles or arrange private tastings. This is perfect for connoisseurs or those celebrating a special occasion.
For current pricing and availability, guests should visit the official Hapag-Lloyd Cruises website or inquire once onboard.
Disclaimer: Package details, inclusions, and availability are subject to change without notice. Please verify all information on the cruise line's official website.
Dining Options
Dining is a cornerstone of the Hapag-Lloyd experience, with a focus on world-class cuisine, premium ingredients, and impeccable service. All restaurants are included in the fare, and guests can dine whenever and with whomever they wish. The culinary philosophy blends classic European techniques with global flavours inspired by the itineraries.
Key dining venues across the fleet include:
- Weltmeere (Europa 2): The elegant main restaurant offering sophisticated international and modern cuisine with flexible seating times.
- Tarragon (Europa 2): A fine dining venue serving modern interpretations of classic French cuisine in a chic, bistro-style setting.
- Elements (Europa 2): An exquisite restaurant offering a culinary journey through Asia with dishes inspired by Chinese, Indian, and Vietnamese traditions.
- Serenissima (Europa 2): A specialty restaurant focusing on authentic and creative Italian cuisine, from fresh pasta to classic regional dishes.
- Hanseatic Restaurant (Expedition Ships): The main dining room on the expedition fleet, serving high-quality international and local dishes with panoramic ocean views.
- Nikkei (HANSEATIC inspiration): A unique specialty restaurant blending Japanese and Peruvian culinary traditions for an exciting fusion experience.
Please note that dining options may vary depending on the specific ship and itinerary.
Onboard Entertainment & Activities
Entertainment and activities on Hapag-Lloyd Cruises are sophisticated and enrichment-focused. Instead of large-scale production shows, guests enjoy refined performances in intimate venues. The emphasis is on creating an engaging and intellectually stimulating atmosphere.
Onboard, you can expect:
- Live Music: Talented classical musicians, jazz ensembles, and guest vocalists perform nightly in the various lounges and bars across the fleet.
- Enrichment Lectures: A major component of the onboard programme is the lecture series, featuring renowned experts in fields like history, geology, art, and marine biology relevant to the itinerary.
- Expert-Led Exploration: On expedition cruises, the expert team of scientists and naturalists is central to the experience, providing daily briefings, guiding Zodiac tours, and sharing their knowledge.
- Wellness and Fitness: State-of-the-art OCEAN SPA facilities offer a wide range of treatments, a full gym, fitness classes like yoga and Pilates, and saunas with stunning ocean views.
- Culinary Events: Guests can often participate in cooking classes, wine tastings, or galley tours to engage with the onboard culinary team.
Please note that entertainment and activities may vary depending on the specific ship and itinerary.
Hapag-Lloyd Cruises for Solo Travellers
Hapag-Lloyd is an excellent choice for solo travellers seeking a luxury or expedition experience in a sophisticated environment. The small size of the ships and the high-quality service create a welcoming and comfortable atmosphere. The line is known for its intellectual and well-travelled guests, making for interesting conversations.
Accommodation for Solo Cruisers
While the ships do not have dedicated single-occupancy cabins, Hapag-Lloyd is renowned for its solo-friendly pricing. This policy makes luxury cruising far more accessible for single travellers. The all-suite accommodations provide a spacious and private retreat.
Key options and features include:
- Low Single Supplements: The cruise line is famous for offering some of the lowest single supplements in the industry, often as low as 10% on many voyages, representing exceptional value.
- Full Suite Experience: Solo guests occupy a full suite, enjoying all the same space, amenities, and balcony access as a couple would.
Opportunities and availability may vary by ship and sailing.
Meeting People and Onboard Life
The intimate and sociable atmosphere makes it easy to meet fellow passengers. The cruise line fosters a sense of community through shared experiences. This makes it simple for solo guests to connect with others if they wish.
Key options and features include:
- Hosted Tables: Onboard lecturers, expedition team members, and officers often host tables at dinner, providing a great opportunity for solo guests to join others for a meal.
- Group Activities: Shared experiences such as expert-led excursions, Zodiac landings, and enrichment lectures naturally foster camaraderie among travellers with common interests.
- Intimate Venues: The smaller lounges and bars provide a relaxed setting for striking up conversations with fellow guests.
Opportunities and availability may vary by ship and sailing.
Dress Code
The dress code aboard Hapag-Lloyd ships reflects a modern, relaxed approach to luxury. During the day, attire is casual and should be appropriate for the destination. On expedition cruises, practical, layered clothing is essential for changing weather conditions.
Key dress code guidelines include:
- Daytime Casual: Throughout the day, casual wear such as shorts, trousers, and polo shirts is appropriate. Swimwear should be confined to the pool areas.
- Evening (Smart Casual): In the evenings, the dress code is generally "smart casual." For gentlemen, this means trousers or smart chinos with a collared shirt; a jacket is appreciated but not always required. For ladies, expect to see elegant blouses, skirts, trousers, or dresses.
- Gala Evenings (MS Europa only): On the classic MS Europa, there are occasional gala evenings where more formal attire is suggested. For these nights, a jacket for men is required, while a suit or tuxedo is optional.
- Expedition Ships: The expedition ships (HANSEATIC series) and the modern MS Europa 2 maintain a smart casual dress code for the entire voyage, with no formal nights.
Please note that dress code enforcement can vary. It is always best to check the latest guidelines for your specific sailing.
Gratuities / Tipping Policy
Hapag-Lloyd Cruises operates a straightforward and guest-friendly no-tipping policy across its entire fleet. This policy ensures that guests can enjoy the exceptional service without the need for additional tipping. It contributes to a truly relaxed and all-inclusive experience.
Key aspects of the gratuity policy include:
- Automatic Gratuities: There are no automatic or daily gratuities added to your onboard account.
- Tips Included: All gratuities for the crew are included in your cruise fare, covering all service staff from your suite steward to the dining and bar teams.
- No Expectation of Tipping: The crew is compensated with the understanding that tips are not expected, ensuring excellent service is the standard, not a means to an end.
Please note that gratuity policies and amounts are subject to change. Always confirm the latest details with the cruise line.
Embarkation Day Beverage Policy
As an extensive range of alcoholic and non-alcoholic beverages is included in the cruise fare, there is generally no need for guests to bring their own drinks onboard. The complimentary selection is vast and of high quality. The cruise line's policy reflects the all-inclusive nature of the voyage.
Key rules for bringing beverages onboard include:
- Bringing Drinks Onboard: The cruise line's policy is that guests are not permitted to bring their own alcoholic beverages onboard for consumption.
- Complimentary Beverages: The fare includes a wide selection of fine wines, spirits, beers, and soft drinks available throughout the ship's bars and restaurants.
- In-Suite Mini-Bar: The mini-bar in every suite is fully stocked with a selection of complimentary beverages and is replenished daily at no extra charge.
This policy is strictly enforced and subject to change. Items outside the allowance will be confiscated.
What Guests Are Saying: A Balanced View
Guests consistently praise Hapag-Lloyd for delivering an unparalleled ultra-luxury experience at sea. The feedback highlights the line's exceptional service, remarkable cuisine, and unique itineraries. However, the premium nature of the product means it comes with a high price point and a distinct onboard atmosphere.
Common Praises
- Impeccable Service: Guests frequently describe the crew as intuitive, professional, and genuinely warm, often anticipating needs before they are even expressed.
- World-Class Cuisine: The culinary experiences are a major highlight, with many guests stating it is the best food they have ever had at sea, even in the most remote destinations.
- Expert-Led Expeditions: The quality and knowledge of the expedition teams on the HANSEATIC ships receive rave reviews for bringing destinations to life.
- Exceptional Value for Solo Travellers: The very low single supplements are highly praised, making the line a top choice for those cruising alone.
Common Criticisms
- High Price Point: As an ultra-luxury product, the cruise fares are among the highest in the industry, placing it out of reach for many travellers.
- Predominantly German Atmosphere: While several ships are fully bilingual, the onboard culture can still feel predominantly German on certain itineraries, which may not appeal to all international guests.
- Quiet Onboard Life: The sophisticated, enrichment-focused entertainment is not for everyone; those seeking high-energy production shows or a lively nightlife may be disappointed.
- Additional Costs for Excursions: On non-expedition cruises, the high cost of shore excursions can be a point of criticism, adding significantly to the overall holiday expense.
Environmental & Sustainability Efforts
Hapag-Lloyd Cruises is a leader in environmental stewardship and is deeply committed to protecting the fragile ecosystems it visits. The line has invested heavily in advanced technologies and sustainable practices across its fleet. This commitment is a core part of its operational philosophy.
Key environmental initiatives include:
- Low-Sulphur Fuel: The entire fleet runs exclusively on low-pollutant marine gas oil (MGO) with a sulphur content of just 0.1%, significantly reducing harmful emissions.
- Emission Reduction Technology: The modern expedition ships are equipped with SCR catalytic converters, which reduce nitrogen oxide emissions by almost 95%.
- Heavy Fuel Oil Ban: Hapag-Lloyd voluntarily refrains from using heavy fuel oil in sensitive polar regions, offering greater protection to these pristine environments.
- Advanced Hull Design: Ships are designed with optimised hulls and propulsion systems to reduce fuel consumption and increase efficiency.
- Waste Management: Comprehensive onboard systems for waste treatment, recycling, and water purification are in place to minimise the fleet's environmental footprint.
For the most detailed and current information, please refer to the cruise line's official sustainability reports.
Official Websites
To ensure you have the most accurate and up-to-date information, it is essential to use the official Hapag-Lloyd Cruises websites. The line maintains dedicated sites for its primary German-speaking market and its international English-speaking guests. Booking directly or through a trusted travel agent is the safest way to plan your voyage.
The primary official websites are:
- United Kingdom / International Site: www.hl-cruises.com
- Germany Site: www.hl-cruises.de
Always ensure the website URL is correct to avoid phishing scams.
Required Travel Documents
Ensuring you have the correct travel documentation is the single most important step in preparing for your cruise. Failure to present the required documents at check-in will result in denial of boarding with no refund. Requirements vary by nationality and itinerary.
Key documentation requirements include:
- Passport Validity: All guests must carry a passport that is valid for at least six months beyond the final date of the cruise. This is a strict cruise line policy.
- Visas: Guests are responsible for obtaining all necessary visas for the countries visited on their itinerary. Requirements depend on the guest's nationality and the ports of call.
- Blank Passport Pages: Ensure your passport has sufficient blank pages for any entry and exit stamps required on your journey.
It is critical to understand that the cruise line's rules can override a country's entry rules. For example, a country you are visiting may only require three months of passport validity, but Hapag-Lloyd will still enforce its six-month rule for you to be allowed to board the ship at the start of your cruise.
Travelling with Minors (as a Non-Guardian)
To ensure the safety and welfare of children, Hapag-Lloyd Cruises has strict policies for adults travelling with minors for whom they are not the parent or legal guardian. These rules are in place to prevent international child abduction and comply with maritime law. Proper documentation is mandatory.
Key requirements for non-guardian travel include:
- Consent Form: You must carry a signed letter of authorisation from the child's parents or legal guardians. This letter must grant you permission to travel with the child and authorise emergency medical treatment.
- Notarisation: It is highly recommended to have the consent letter notarised to verify its authenticity.
- Supporting Documents: It is also wise to carry a copy of the child's birth certificate and a copy of the parents' passports or driving licences.
Failure to provide required documentation can result in denial of boarding. Always verify requirements well in advance.
Onboard Safety & Permitted Items
The safety and security of all guests and crew are the highest priority for Hapag-Lloyd Cruises. All guests must attend a mandatory safety drill before the ship departs. Additionally, certain items are strictly prohibited from being brought onboard to ensure a safe environment.
Key safety rules and permitted items policies include:
- Mandatory Muster Drill: All guests must participate in the guest safety briefing on embarkation day.
- Prohibited Electronics: Items with heating elements, such as clothes irons, heating pads, and kettles, are not allowed in guest suites as they pose a fire hazard.
- Weapons and Explosives: Firearms, ammunition, explosives (including fireworks), and sharp objects like knives are strictly forbidden.
- Drones: The operation of personal drones from the ship is generally prohibited to ensure the safety and privacy of all guests.
For a complete list of prohibited items, please consult the cruise line's official website before you pack.
Medications & Prohibited Substances Policy
Hapag-Lloyd has clear policies regarding the carriage of medications and an absolute zero-tolerance policy for illegal substances. Guests are responsible for ensuring they comply with these rules. This is for the health and safety of the individual guest and the entire ship.
Key policies include:
- Prescription Medications: Guests must bring a sufficient supply of any necessary medications for the entire voyage. They should be kept in their original packaging and carried in hand luggage, not checked bags.
- Doctor's Note: It is highly advisable to carry a copy of the prescription or a letter from your doctor, especially for controlled substances or injectable medications.
- Illegal Substances: The possession or use of any illegal drugs or substances is strictly forbidden. This includes cannabis, even if it is for medicinal use or legal in your home state or country.
- Consequences: Any guest found with illegal substances will be disembarked at the next port of call and reported to local authorities, which can result in severe legal penalties.
The cruise line has a zero-tolerance policy for illegal substances. Consult the cruise line for any questions regarding specific medications.
Food Policy
The policies regarding bringing food on and taking food off the ship are in place to prevent the spread of pests and agricultural diseases. These regulations are important for the health and safety of everyone onboard and to comply with international customs rules. The high quality and variety of complimentary cuisine available 24/7 means there is no need for guests to bring their own food.
Bringing Food Onboard
Bringing fresh, perishable food items onto the ship is generally not permitted. This is to maintain the vessel's sanitary environment. Stricter rules apply to all food items, whether fresh or packaged.
Key rules regarding this policy include:
- Fresh Food: Homemade items, fruit, vegetables, and meat products are not allowed to be brought onboard.
- Packaged Snacks: Commercially sealed, pre-packaged, and non-perishable snacks are generally permitted in small quantities for personal consumption.
These policies are in place for health and safety reasons and are subject to local customs regulations.
Taking Food Off the Ship
Guests are generally not permitted to take fresh food items from the ship's restaurants or buffets ashore. This is due to local customs and agricultural regulations designed to prevent the introduction of foreign pests or diseases. This applies to items like fruit, vegetables, cheese, and meat.
Key rules regarding this policy include:
- Fresh Items Prohibited: Taking any fresh food ashore is not allowed. This includes fruit from your suite or items from the buffet.
- Packaged Items Permitted: You may take sealed, pre-packaged items (like a box of biscuits) ashore.
These policies are in place for health and safety reasons and are subject to local customs regulations.
Bringing Food Back from Port
Bringing fresh food, such as fruit, vegetables, or meat products, back onto the ship from a port of call is strictly prohibited. This is a critical measure to prevent the introduction of pests and agricultural diseases onboard the vessel. All guests and their belongings are screened when re-boarding the ship.
Key rules regarding this policy include:
- All Fresh Food Prohibited: No fresh produce, meat, or unpackaged food items may be brought back to the ship.
- Sealed & Packaged Items: Sealed and commercially packaged food items like chocolates, biscuits, or local spirits are usually permitted.
These policies are in place for health and safety reasons and are subject to local customs regulations.
Current Starting Ports (2025)
Hapag-Lloyd Cruises sails from a diverse range of ports worldwide, enabling unique and compelling itineraries. Major embarkation ports include:
- Europe: Hamburg, Kiel, Barcelona, Civitavecchia (Rome), Monte-Carlo, Lisbon, Reykjavik, Tromsø
- The Americas: Ushuaia, Buenos Aires, Colón, Iquitos, Chicago, Toronto, Vancouver, New York
- Asia & Pacific: Tokyo (Yokohama), Singapore, Hong Kong, Sydney, Auckland, Papeete
- Africa & Middle East: Cape Town, Port Louis, Dubai
- Polar Regions: Longyearbyen (Svalbard), Kangerlussuaq (Greenland)
Sample Itineraries: A Taste of Hapag-Lloyd Cruises
Hapag-Lloyd's itineraries are renowned for their depth and creativity, often combining famous landmarks with lesser-known gems that are inaccessible to larger ships. This focus on destination immersion sets the cruise line apart. The itineraries are carefully crafted to provide unique cultural and natural experiences.
Classic Antarctic Expedition
This is the ultimate polar adventure, exploring the pristine wilderness of the Antarctic Peninsula. The journey focuses on wildlife encounters, breathtaking ice formations, and the history of heroic exploration. Daily Zodiac landings and cruises bring you face-to-face with penguins, seals, and whales in their natural habitat.
- Best For: Wildlife enthusiasts and adventure seekers
- Duration: 12-18 days
- Departure Port: Ushuaia, Argentina
- Example Ship: HANSEATIC inspiration
- Typical Ports of Call: Drake Passage crossing, South Shetland Islands, Antarctic Peninsula (various landing sites), Port Stanley (Falkland Islands)
Mediterranean Chic & Culture
This luxury voyage combines the glamour of the Riviera with the rich history of the Mediterranean. It calls at a mixture of iconic cities and charming, smaller ports inaccessible to larger ships. The focus is on fine dining, cultural immersion, and relaxing in style aboard an elegant vessel.
- Best For: Couples, gourmands, and history lovers
- Duration: 7-12 days
- Departure Port: Monte-Carlo or Civitavecchia (Rome)
- Example Ship: MS Europa 2
- Typical Ports of Call: Portofino, St-Tropez, Bonifacio (Corsica), Palma de Mallorca, Amalfi, Taormina (Sicily)
Circumnavigation of Japan
An in-depth exploration of Japan's fascinating culture, serene nature, and vibrant cities awaits on this unique itinerary. This voyage goes beyond the typical tourist path, visiting unique islands and historic sites. Guests experience everything from ancient temples and tranquil gardens to bustling modern metropolises.
- Best For: Culture enthusiasts and experienced travellers
- Duration: 14-16 days
- Departure Port: Tokyo (Yokohama)
- Example Ship: MS Europa
- Typical Ports of Call: Kobe, Busan (South Korea), Kanazawa, Sakaiminato, Akita, Hakodate
Frequently Asked Questions (FAQ)
- Is Hapag-Lloyd Cruises truly all-inclusive?
It is largely all-inclusive. The fare includes all meals (even in specialty restaurants), a wide range of alcoholic and non-alcoholic drinks, all gratuities, and a daily replenished mini-bar. The main extras would be shore excursions on luxury voyages, spa treatments, and ultra-premium beverages.
- Are all cruises in German?
No. While the line has German roots, all voyages on MS Europa 2, HANSEATIC inspiration, and HANSEATIC spirit are fully bilingual (German and English). This includes all announcements, menus, daily programmes, and excursions.
- What is the average age of guests onboard?
The demographic is typically well-travelled, affluent, and intellectually curious, often aged 50 and above. Expedition cruises can attract a slightly younger and more active crowd. The atmosphere is sophisticated but not stuffy.
- Are children welcome onboard?
Yes, children are welcome, particularly on MS Europa 2, which offers dedicated kids' and teens' clubs and family-friendly suites. However, the onboard environment is generally geared towards adults. There are age restrictions for expedition cruises and certain remote itineraries.
- Do I need to be very fit for an expedition cruise?
A reasonable level of mobility is required to safely get in and out of the Zodiac boats. However, the level of activity ashore can be tailored, with options ranging from gentle walks to more strenuous hikes. The expedition team provides clear guidance on the difficulty of each landing.
- Is Wi-Fi available onboard?
Yes, internet access is available via satellite across the fleet. Typically, one hour of access per guest per day is included, with options to purchase upgraded packages for more usage or higher speeds.
- Are shore excursions included?
On expedition cruises, all Zodiac landings and cruises are included. On luxury ocean voyages, traditional shore excursions are an additional cost, allowing guests to choose experiences based on their interests. Guests in top-tier suites may receive a shore excursion credit.
- What currency is used onboard?
The onboard currency is the Euro (€). All onboard purchases are charged to your suite account, which can be settled at the end of the cruise by credit card or cash.
- Is there a doctor on the ship?
Yes, all Hapag-Lloyd ships have a well-equipped medical centre staffed by a qualified doctor and nurse. The medical facilities are prepared to handle common illnesses and emergencies.
- How does Hapag-Lloyd compare to other luxury lines like Silversea or Seabourn?
Hapag-Lloyd offers a comparable level of luxury in terms of service, suites, and cuisine. Key differentiators are its modern, purpose-built expedition ships with the highest ice class (PC6), its strong German heritage, and its very low single-supplement fares.
A Word of Caution: Cruise Scams
When planning your voyage, it is essential to remain highly vigilant against potential scam attempts that target travellers. Be aware of these common red flags:
- "Free Cruise" or "Exclusive Offer" Traps: Be highly suspicious of any unsolicited calls, emails, or messages claiming you've won a free cruise or are eligible for an impossibly low-priced "exclusive" deal. These invariably come with hidden fees, demands for immediate payment for "port taxes," or are simply phishing attempts to collect your personal data. Many major cruise lines have had their names used in such fraudulent schemes.
- Fake Websites and Phishing Attempts: Scammers create convincing fake websites that mimic the cruise line's official site. Always manually type the official website address into your browser and double-check the URL very carefully before entering any payment or personal data.
- High-Pressure Sales Tactics: Be wary of any offer that demands an immediate decision due to a "limited-time offer" that is about to expire. This tactic is used by fraudsters to prevent you from doing proper research or verifying the offer's legitimacy.
- Unusual Payment Requests: Never agree to pay for a cruise via untraceable methods like wire transfers, gift cards, or cryptocurrency. Legitimate cruise lines and their authorised travel partners use secure, traceable payment methods like credit cards.
To ensure your journey with Hapag-Lloyd Cruises begins safely, always book directly through their official website for your region or through a well-established, reputable travel adviser. If an offer feels suspicious, contact Hapag-Lloyd Cruises directly using the official contact information found on their verified website, not from the suspicious communication itself. Booking through official channels ensures your voyage begins with complete peace of mind.
Additional Resources
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Disclaimer
The Essential Cruise Shop provides this guide for informational purposes and is not a travel agency. The information contained in this guide is for general guidance only. While we do our best to ensure the information is up-to-date and correct, we make no representations or warranties of any kind about its completeness or accuracy.
Cruise line policies, itineraries, and loyalty programs are subject to change without notice. We strongly recommend that you verify all details directly with your cruise line or a certified travel agent before making any bookings or financial commitments.
We cannot be held liable for any financial loss due to the reader’s failure to follow the above advice.
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